eMail Customer Service Training

eMail Customer Service Training is for managers and members of customer service teams who communicate with customers via email, social media or CHAT.

Knowing how to write an email as a way to develop and maintain a profitable relationship with a customer is an important  communication skill. As email is often the first point of contact, it’s also an essential one.

The course is designed for Customer Service Teams who have

• Managers who want to master their understanding of email and digital customer service communication
• Team Members who need to learn how to write emails more professionally and to resolve issues with greater efficiency and rapport.

eMail is the most popular piece of communication media. That’s why companies who invest in mastering how to use it have the best customer service quality levels.

What You Learn on ‘eMail Customer Service Training’

This 1-day course dramatically changes how you think about writing a customer service email. You will learn about

	The impact of digital communication on customer service and its ability to create profitable relationships
	The psychology behind reading and writing online  – ‘digital mindsets’
	What an email tells you about the customer’s personality and how to adapt accordingly
	How to prioritise emails according to urgency, necessity and implication
	How to psychologically profile a customer based on the way they write to you
	The power and importance of communicating your brand values in what you write
	The 5 essential ingredients behind effective email communication: tone & style, clarity & concision, syllables and sentences, the active voice, zero jargon
	e-mail writing approaches, tips and strategies: mirroring, chunking, design text, plain English, conversational voice
	How to manage the relationship between social media, customer service, and Chat
	Time management considerations – so that you allocate the right amount of time to each and every inquiry
	Creating a ‘best practice’ guide for all email customer service communication
	Benchmarking and the importance of measuring email customer service effectiveness

A Workbook and a range of written exercises are built into the training day.

For those who wish to put their email writing skills into action under professional supervision, the course can be extended to 2 days.

Visit my library of writing for the web articles for tips and tricks that apply to writing for digital media.

eMail Customer Service Training – Course Guarantee

All my courses come with a 100% Guarantee. I am confident you will learn a wealth of new tips and strategies to improve your email writing and the way your customer service department is perceived.

However, if you or your colleagues can fairly demonstrate you have received NO benefit from your training and you have learned nothing, I will refund the cost.

Cancellation Policy

• A Full Refund is given on any cancellation made 14 days before your booked training date.
• 50% Refund – if you cancel 7 days or less before the booked date.

About Joe Pélissier

To deliver this course requires an expert with a good understanding of written communication, digital marketing and customer service. To learn more about my expertise in these areas visit my Bio and Blog. To see a list of some of the companies I work for visit the Home Page.