Case Studies

Case Studies are a good way to understand how I work with clients in terms of approach, solution and end result.

1. England Rugby – Communication Strategy

In the build up to World Cup 2015, England Rugby requires a communication strategy for a recruitment process that  encourages players to consider taking up coaching and refereeing.

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2. NespressoNespresso – Social Media Client Service Training

With a rise in expectation from clients for fast but professional client service via social media, Nespresso needs a bespoke training course to prepare its team of international call centre advisors how to handle this channel.

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3. Nespresso –  Live Chat Client Service Training

Nespresso has worldwide devotees of its coffee and machines. Communicating with them by  Live CHAT requires a bespoke training course to give advisors to a new set of communication skills to strength the professionalism of the brand.

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4. L’Oréal – ‘How to’ Video Production

As part of video marketing, L’Oréal wants to show women how easy it is to use Wild Ombrés Préférence – their own dip-dye hair product.

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2. Louis Vuitton  – Social Media Etiquette

As an international brand with 12.5m Facebook ‘fans’ and 1.5m Twitter ‘followers’, Louis Vuitton needs do define Social Media Etiquette in the context of social media, chat and SMS client service

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6. Other Case Studies

Mini case studies on projects with the European Parliament, MITIE Pest Control and Blizzard Entertainment –  covering effective email communication, email marketing, strategic marketing and telephone skills.

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